Services

A Pinpointed Approach

Successful program operation – no matter its scope and objectives – often requires a multifaceted approach with regard to communication, administration and rewards. And while most companies have the expertise to handle some of these vital services in house, many do not have the technology or staff to adequately handle program administration. That’s how Industrial Solutions can help.

Choosing Industrial Solutions as your administrative partner is a cost-effective option that ensures your program is operated in the most efficient and effective manner based on program structure and participant demographics. It’s also a choice that lets you focus on your core business while you enjoy the benefits generated by successful program operation.

Serving You With…

Incentive Program Administration(back to top)
Industrial Solutions can provide a full range of administrative services in support of program operation either independently or in partnership with a marketing/incentive firm. Our comprehensive cache of administrative services includes:
· Goal Definition and Measurement
· Program/Process Design
· Account Management
· Earnings Calculation and Validation
· Proof-of-Purchase Collection and Verification
· UPC (Barcode) Scanning
· Survey Tabulations
· Point Allocations and Award Deposits
· Customer Service
· Mailing Services
· Budgeting and Financial Assessment

Data Entry & Database Management(back to top)
At Industrial Solutions, we use state-of-the-art systems and technology – including Electronic Data Interchange – to design, build and maintain program databases for our valued clients. Our database management services can be employed as a stand-alone piece in support of your program operation or as one of the components we offer in our full-service program administration package.

Order Entry With EDI Capabilities(back to top)
Industrial Solutions offers electronic order entry using an Internet-based VAN system that links companies in real time. With this technology, we can act as your agent by processing orders in an efficient, accurate, timely and low-cost manner. Our Electronic Data Interchange system features:
· Secure systems
· Firewalls
· Encryption
· High Speed
· Document Management
· Archiving
· Acknowledgements
· Tracking
· Reporting
· Security
· Validation

Warranty Registration(back to top)
At Industrial Solutions, we know that the information you secure from customers on warranty registration cards needs to be handled with care. That’s why we use a proven systematic process to collect this information and then convert it into a user-friendly database that is accurate, up-to-date and ready when its needed to process a warranty claim or to assist in a marketing effort.

Rebate Check Processing(back to top)
Rebates are an enticing and effective tool in generating sales. But the rebate fulfillment process may seem like a labor-intensive, daunting task if your company does not have adequate administrative systems or staff. That’s where Industrial Solutions can help. Our highly trained staff of experts and our state-of-the-art technology makes the process efficient, accurate and easy for both you and your customers – all at a cost-effective price.